Posted 12 February 2010

How to use our unique end of call sales tracking service

How to use our unique end of call sales tracking service

AdInsight’s unique sales tracking system allows each individual sale/lead made by telephone to be 100% accurately tagged to it’s originating campaign.

The system works as follows:

  • Agent hears a beep at end of call and the following message is announced:
  • “Press 1 to record a lead or press 2 to record a sale”
  • If 1 is pressed, agent hears another beep to indicate successful logging and call hangs up
  • If 2 is pressed, agent hears message
  • “Please enter the sale amount in pounds, followed by the hash key”Agent enters (eg 60#) … system beeps to indicate success and hangs up

All sales and leads can then be viewed in real-time using our campaign dashboards and the system will give running totals on ROI using aggregated sales values per campaign.

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