Service Level Agreement

SERVICE LEVEL AGREEMENT

Call Tracking Service - Reseller

  1. SUPPORT
    1. ResponseTap shall provide telephone and e-mail support (“Support”) to the Reseller during the hours of 9am to 5pm in the Territory during each Business Day (“Normal Business Hours”). The Reseller shall promptly report any error or fault in the Tracking Code, Call Routing or Reporting Facility which causes the interruption, unavailability or failure of any part of the Call Tracking Service (each, an “Incident”) to ResponseTap by submitting a support request (a “Trouble Ticket”) either: